Almost any agreement you sign will conclude with a number of paragraphs, written in dense legalese, and often printed in very small letters. These concluding paragraphs are not only scarcely legible – they are scarcely comprehensible to most laypeople. Lawyers refer to these clauses as the “boilerplate” clauses, as they tend to appear at the end of most contracts and to be fairly standardised.
One such paragraph which one finds in most agreements is the “whole agreement” clause. This clause specifies that “This agreement constitutes the whole agreement between you and us on the subject-matter thereof” – or something similar.
This clause may seem fairly innocuous – but it is extremely important.
In the course of reaching an agreement, many things may be said. One party may make claims about the performance or quality of its product or service. The other party may share information about its needs and requirements. Having seemingly reached agreement on what is needed and whether the product or service offered is suitable, the parties often then sign a standard agreement which records little or nothing that was discussed by them. Owing to the “whole agreement” clause, however, it is assumed that anything of importance to the parties has been recorded in the written agreement – and that anything not recorded is not material and should not be relied upon.
For example, I may visit a cell phone service provider, and explain that I need a mobile service with consistent, quality connectivity to Italy, as I have many clients there. The consultant who assists me assures me that I will never have any problems with my line to Italy with their service. I agree to sign up for a mobile contract, and am provided with a standard form agreement which mentions nothing about connectivity to Italy, and likely limits what the service provider is required to make available to me, and excuses it from liability for my losses due to any connectivity issues that might arise on their side. Should I later discover that I am receiving terrible call quality to Italy, I will be limited to enforcing what is recorded in the contract, owing to the “whole agreement” clause.
While the Consumer Protection Act prohibits the making of false or misleading claims to consumers, it places the onus on me to seek a court order addressing the consequences of any such claim should a dispute later arise. This involves a considerable expenditure of time and money which is best avoided.
It is therefore of the utmost importance that any matters which are important to you and which you wish to be able to rely upon, must be recorded in writing in your agreement.
Should you be provided with a standard form agreement, you have every right to cross out clauses which you do not agree with, or to add clauses which you wish to include. However, the other party must initial these changes to indicate acceptance of them. Merely crossing out or adding clauses alone does not mean that the other party is bound by these changes.
A service provider who makes promises or claims in good faith should have no difficulty in recording these promises or claims in your agreement. If they balk at doing so, then their words should be approached with a great deal of caution.